Refund policy

Return & Refund Policy

Last Updated: September 24, 2026

Thank you for shopping with SHOPMINT. We want you to have a smooth and positive shopping experience. Please read our Return & Refund Policy before making a purchase.

1. Digital Products

Most products available on SHOPMINT are digital products, such as PDFs, ebooks, templates, spreadsheets, guides, and other downloadable or electronically delivered products.

Because digital products are delivered electronically and cannot be physically returned, all digital product sales are generally final once the product has been delivered or accessed.

2. Refund Eligibility

A refund may be considered in the following situations:

You were charged more than once for the same order due to a technical error.
You did not receive the purchased digital product because of a technical problem.
The file you received is corrupted or cannot be opened, and we are unable to resolve the issue.
You received a substantially different product from the one described on the product page.

Refund requests must be submitted within 7 days of purchase.

3. Non-Refundable Situations

Refunds generally will not be provided for:

Change of mind after purchase
Accidental purchase
Failure to download or access a product due to the customer's device, internet connection, browser, or software compatibility
Failure to read the product description before purchasing
Duplicate purchases made intentionally
Dissatisfaction based solely on personal preference when the product matches its description
Products that have already been successfully downloaded or accessed, except where required by applicable law

4. How to Request a Refund

To request a refund, contact us at:

Email: shopmint100@gmail.com

Please include:

Your name
Order number
Email address used for the purchase
Date of purchase
Reason for your refund request
Relevant screenshots or other supporting information, if applicable

We will review your request and respond as soon as reasonably possible.

5. Refund Processing

If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

6. Failed or Duplicate Payments

If your payment was deducted but your order was not successfully created, please contact us with your transaction details.

If we confirm that a payment was successfully received but the order was not fulfilled, we will work to resolve the issue or provide an appropriate refund where applicable.

7. Exchanges

Because SHOPMINT primarily sells digital products, we generally do not offer product exchanges.

If you receive an incorrect or defective digital file, please contact us and we will try to provide the correct or working file.

8. Physical Products

If SHOPMINT offers physical products in the future, the return, replacement, and refund conditions for those products may be different and will be clearly stated on the applicable product page.

9. Policy Changes

SHOPMINT reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.